Terms of service

These terms describe shopping with TEABAG. TEABAG is operated by 南浔和孚缩影饰品设计工作室 (个体工商户), business address 浙江省湖州市南浔区和孚镇复乐村喻家埭13号. TEABAG handles product enquiries, order fulfillment and after-sales support for this store, which is hosted on Shopify.

Orders and payment

Please review the product description, selected variant, quantity, delivery address and contact details before placing an order. The currency, item prices, shipping charges and order total are displayed before payment. Available payment methods are shown at checkout.

For an order correction, cancellation request or other question, email 506543529@qq.com with your order number so we can check the order status and assist you.

Shipping and import charges

Orders are dispatched from China through Yanwen within 48 hours after payment is received. Dispatch time is separate from transit time. Standard shipping costs USD 3.74 per order to our currently available destinations. Customers are responsible for applicable destination import duties, import taxes, customs clearance fees and carrier handling charges. These charges are not included in our product prices or shipping charge unless expressly shown as collected at checkout. Where permitted by the destination rules and shipping service, the carrier or customs authority may require payment before delivery. TEABAG does not pay or reimburse these customer import charges. This policy does not override any tax collection obligations imposed on us by law or your statutory consumer rights. Please read our Shipping Policy for delivery information.

Returns and quality issues

Where EU or UK statutory withdrawal rights apply, the ordinary withdrawal period is 14 days after receipt. Any longer mandatory local period or additional rights remain applicable. Where no longer statutory return period applies, we offer change-of-mind returns requested within 7 days after delivery. Returns are sent back to China, and the buyer pays return postage for change-of-mind returns. Contact us for return instructions before sending an item back; approval is not required to exercise a statutory withdrawal right.

Quality problems, damaged items and incorrect items are assessed separately for an appropriate replacement or refund in accordance with applicable law. Please read our Refund Policy for the full notice, return and refund arrangements.

Privacy

Our Privacy Policy explains how personal information is handled when you visit the store or place an order.

Consumer rights and contact

Nothing in these terms or our store policies excludes or limits rights or remedies that cannot be excluded under applicable consumer law. Where mandatory consumer law provides additional rights, those rights continue to apply.

Customer service: 506543529@qq.com. Our Contact Information is also available in the store footer.